Refund Policy
Last Updated:
✅ Our Promise: 7-Day Money-Back Guarantee
We want you to love your streaming experience. If you’re not satisfied within the first 7 days of your subscription, contact us for a full refund — no questions asked.
🔄 How to Request a Refund
- Contact support via WhatsApp or email within 7 days of purchase
- Provide your order ID or registered email address
- Briefly share your reason (helps us improve!)
- Receive confirmation and refund processing within 3-5 business days
📧 Email: [email protected]
✅ Eligible for Refund
- Technical issues we cannot resolve after reasonable support attempts
- Service not compatible with your device (after troubleshooting)
- Accidental duplicate purchase
- Change of mind within 7-day window
❌ Not Eligible for Refund
- Requests made after 7 days from purchase date
- Accounts suspended for Terms of Service violations
- Lifetime plans after 7 days (due to permanent access nature)
- Refunds requested via third-party payment disputes (contact us first!)
💡 Pro Tips Before Requesting
- Try our setup guides for common fixes
- Check your internet speed (minimum 10 Mbps recommended)
- Ensure your device meets compatibility requirements
- Contact support first — we often resolve issues instantly!
🔄 Refund Method
Refunds are issued to the original payment method. Processing times vary:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-3 business days
- Crypto: Case-by-case basis
❓ FAQ
Can I get a partial refund for unused time?
No. Our subscriptions are billed as full terms. However, you can upgrade or change plans anytime.
What if the service changes after I subscribe?
We continuously improve our Service. Major changes that reduce value may qualify for accommodation — contact us to discuss.
📞 Still Have Questions?
Our support team is here to help:
📧 Email: [email protected]
🕒 Support Hours: 24/7