Refund Policy – Kevin IPTV

At Kevin IPTV, we aim to provide a reliable and high-quality IPTV service. If you're not fully satisfied, we do offer refunds in certain cases. Please review the conditions below.

1. Refund Eligibility (7-Day Guarantee)

We offer a 7-day money-back guarantee for eligible IPTV subscriptions. You may request a refund if you experience issues such as:

• 📺 No channels loading or working properly
• 📶 Constant buffering despite a stable internet connection
• 🚫 Login or server not connecting after setup

Requests must be made within 7 days of purchase and should include proof (screenshots or error details) to support your claim.

2. No Refunds After Use or 7 Days

Refunds will not be issued after 7 days, or if the subscription has already been used significantly. This includes:

• Watching live channels
• Using Video on Demand (VOD)
• Accessing adult content

3. Try Before You Buy

To avoid any issues, we strongly recommend requesting a free IPTV trial before making a purchase. You’ll be able to test:

• Device compatibility
• Stream quality and VOD playback
• Connection speed and channel availability

👉 Request Free Trial

4. Server Support & Replacements

If your service stops working, we will do our best to:

• Switch you to a backup server
• Provide technical support for app setup
• Assist via WhatsApp Support or Email

5. Special Refund Cases

In rare cases after the 7-day period, if you believe you have a valid reason for a refund, please contact us. We review each request individually and will respond within 48 hours.

6. How to Request a Refund

If you qualify for a refund, send us the following within 7 days:

• Your full name
• Order ID or payment email
• Details of the issue you’re facing

📧 Email: [email protected]
📲 WhatsApp: +44 7782 352293